New FAQ

Submitting an online cancellation* is the most efficient way to ensure your account records are updated promptly. 

First, click LOGIN/SIGN UP to the top right of the Icon home page. Once logged in:

• Go to MY MONTHLY PARKING, click VIEW ACCOUNT and select Cancellation Notice.
• Select the termination date (the final day you will be parking at the garage), the tenant number you would like to cancel, and check at least ONE box under Reason for Cancelling. 

Since we require advance notice of cancellation, you cannot back date your request. If you have already stopped parking, you should still submit the cancellation and include any additional information, such as the final day parked, in the COMMENTS section.

Your account will not be deactivated until after the cancellation date has passed. Please allow 10 to 15 business days for processing.

*Note: If you signed up for a subscription and you terminate prior to the end of the term, you will be subject to a termination fee of 50% of your remaining subscription term balance, up to $1,000, per the Terms and Conditions you agreed to upon enrollment.

As stated on our invoices, we require advance notice of account cancellation. If you leave mid-month, you must pay the full monthly charge or the daily posted rate for the number of days in the garage during the final month. Monthly package rates are not adjusted for days parked.

If you signed up for a subscription and you terminate prior to the end of the term, you will be subject to a termination fee of 50% of your remaining subscription term balance, up to $1,000, per the Terms and Conditions you agreed to upon enrollment.

Please submit an online cancellation via iconparking.com to ensure your account records are updated promptly.

Once you receive your exemption certificate from the Department of Finance, first, save a copy of the certificate for your records, and then immediately forward a copy to us via email. For auditing purposes, tax cannot be adjusted until a valid copy of the certificate is received. Tax credit cannot be backdated; therefore, the exemption must be submitted promptly. Please allow 10 to 15 business days for processing.

The Consumer Affairs License Number can be obtained directly at your parking facility. 

In Manhattan, parking tax is 18.375%. The exemption lowers the amount of tax by 8%, reducing the amount of tax you have to pay to 10.375%.

To be eligible for the exemption, your vehicle must be registered at your primary residence in Manhattan and the vehicle must be for personal use only.

You can find additional information and/or apply for the Manhattan Resident tax exemption by visiting: https://www1.nyc.gov/site/finance/benefits/vehicles-manhattan-resident-parking-tax-exemption.page

To set up your online account, go to the Icon website www.iconparkingsystems.com and click on LOGIN/SIGN UP near the top-right corner of the Icon home page. Select the SIGN UP option and enter your name, email address and create a password. Then, under My Monthly Parking click Add Monthly Account. 

You will need: 

• Your 7- or 8-digit account number* 

• Your billing zip code from your monthly invoice. 

*Note: When entering your account number, you only need to enter the 7 or 8 numbers found after the hyphen. (i.e., Account # XXXX – 123 456 78). No need to enter your spot or space number in front of the hyphen.

Once your account is added, click View Account.

You can find your 7- or 8-digit account number on Icon correspondence, such as your welcome email, monthly invoice or payment reminders. 

Checks must be made payable to the individual location name found on your invoice. Please include your account number and invoice copy with your payment.

Mail your payment to: c/o Icon Parking Holdings LLC, PO Box 682, New York, NY 10156

Note: Payments made by check will incur a $10 account maintenance fee. There is no charge to submit payments via iconparking.com or through payment by phone (855) 880 4941 before the 10th of the month.

You can obtain a copy of your invoice and/or payment receipt for an online or automatic payment made on your monthly account on our website at iconparking.com. Click LOGIN/SIGN UP near the top-right corner of the home page. Once logged in, go to MY MONTHLY PARKING and click VIEW ACCOUNT to access your parking account information.

• Next, click CURRENT INVOICE to view or download your current invoice. 
• Or, click PREVIOUS INVOICE and select the appropriate month. 

Please note that invoice copies will only be available from the time that your online account was  created.

To print, download or email receipts for your online payments, click on PAYMENT HISTORY. Please note that if you are a new customer, your first payment receipt will not be available online. Also, we are only able to provide receipts for payments made online; we are unable to provide receipts for payments made in person at the garage or via mail by check.

If you received a payment reminder or have past due amounts on your invoice, it means that your payment was not posted before the notice was generated. Payments made via our website post to your account within 24-48 hours, and payments made by check or at the garage can take up to 10 business days to post to your account. 

If you currently make payments at your garage or pay via check by mail, we strongly urge that you use our website’s automated payment systems for fast and efficient processing. In addition, no maintenance fees or late fees are charged when your account is paid in full by the 10th of the month on our website. You can also use our Pay By Phone option by calling (855) 880 4941, however, please note that you will not receive a receipt if you pay by phone.